Privacy policy

Last updated: 20 October 2026

This policy explains what personal information My App Zone collects, how we use it, and the choices you have. It covers our website, www.myappzone.co.za, and the school, event and organisation apps we build and run for our clients (“the apps”). We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

My App Zone is a family business based in Parkhurst, Johannesburg, South Africa. You can contact us at info@myappzone.co.za or on 082 388 3485.

Our Information Officer is Alex Macphail, who you can contact at alex@myappzone.co.za.

Schools and event organisers decide what their app collects

When we run an app for a school, event organiser or other organisation, that organisation decides what information its app collects and what it is used for. We process that information on the organisation’s behalf and on its instructions. If you have a question about information in a particular app, you can contact that school or organiser, or contact us and we will help.

Information we collect

On our website. If you ask for a demo or contact us, we collect the details you give us, such as your name, organisation, email address, phone number and message. Our web server also records basic technical information about visits, such as your IP address, browser type, the pages you visit and the date and time.

In the apps. Depending on the features a client has switched on, the apps may collect:

account details, such as your name, email address, phone number and the group you belong to (for example parent, staff member, member or delegate);
information you add yourself, such as profile details, messages, poll answers and form responses;
device information needed to send push notifications, such as a device identifier and the type of phone;
for events, registration and ticket details, check-in and session attendance, and the details shared when an exhibitor scans your badge.

How we use it

to provide, run and support the apps for our clients;
to send the notices and push notifications a school or organiser sends to its users;
to respond to enquiries and arrange demos;
to keep the apps and website secure and working properly;
to meet our legal obligations.

We do not sell personal information.

Who we share it with

Entegy, the platform our apps run on, which hosts and processes app data on our behalf;
Apple and Google, which deliver push notifications and distribute the apps through their app stores;
our website and email hosting providers;
exhibitors at events, who receive a delegate’s details only when that delegate allows their badge to be scanned;
anyone we are required to share it with by law.

Everyone who processes information on our behalf must keep it confidential and secure.

Where it is stored

The apps run on the Entegy platform, which is hosted in Australia, so information collected through the apps is stored there. Some of our other service providers may also store information outside South Africa. Wherever information is transferred outside South Africa, we make sure it is protected to the standard POPIA requires.

Information about children

School apps are used mainly by parents and staff. They may contain information about learners that the school provides, such as names in notices, team lists or results. We process information about children only on the school’s instructions and with the consent the school has obtained from a parent or guardian.

How long we keep it

We keep personal information only for as long as we need it for the purposes above, or as the law requires. When a client’s app is closed, we delete or return its users’ information as agreed with that client.

How we protect it

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including encrypted connections between the apps, our website and our servers.

Your rights

You have the right to ask what personal information we hold about you, to ask us to correct or delete it, and to object to how we use it. To do this, email info@myappzone.co.za.

Deleting your app account. To delete your account and the information linked to it, contact your school or organiser, or email us at info@myappzone.co.za. We will delete your account within 60 days.

If you are not happy with how we have handled your information, you can complain to the Information Regulator of South Africa at inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.